Refund policy

Return & Refund Policy – Dish Buddy Pk

At Dish Buddy Pk, customer satisfaction is our top priority. We strive to deliver high-quality products that meet your expectations. However, in rare cases where an issue may occur, we have outlined our return and refund policy below to ensure a fair and transparent process for everyone.

1. Return Eligibility

We only accept returns under specific conditions to maintain product quality and fairness. A return request will be considered valid if:

  • The product received is defective, damaged, or not functioning properly at the time of delivery

  • The issue is reported within the specified timeframe

  • The product remains in its original condition (unused and with original packaging, where applicable)

Please note that we do not offer returns for any reason other than a defective or damaged item.

2. Timeframe for Reporting Issues

  • Customers must report any defective or damaged product within 24 to 48 hours of receiving the parcel

  • Requests made after this period may not be accepted

We recommend checking your parcel immediately upon delivery to avoid any inconvenience.

3. Proof Requirement

To process your return request, you must provide:

  • Clear photos or videos showing the defect or damage

  • Proper visibility of the product issue

This helps our team verify the problem quickly and provide a fair resolution.

4. Return Process

Once your request is submitted:

  1. Our support team will review your complaint

  2. If approved, you will be guided on the next steps

  3. In some cases, you may be asked to return the item (if required)

We aim to make this process as simple and smooth as possible.

5. Refund & Replacement Policy

If your claim is approved, we will offer one of the following solutions:

  • Product Replacement (preferred option, subject to availability)

  • Refund (if replacement is not possible)

Refunds will be processed through an appropriate method and may take a few business days depending on the payment method.

6. Non-Returnable Conditions

We do not accept returns or refunds in the following cases:

  • Change of mind after placing the order

  • Dissatisfaction with product expectations (if the product is not defective)

  • Minor differences in color, size, or design due to lighting or display variations

  • Damage caused by misuse, mishandling, or improper use by the customer

  • Requests submitted after the 24–48 hour reporting window

7. Important Notes

  • Customers are encouraged to read product descriptions carefully before purchasing

  • We ensure quality checks before dispatch, but rare issues may occur during shipping

  • Our decision regarding return approval will be final based on provided evidence

8. Contact Information

For any return or refund queries, feel free to contact us:

We appreciate your trust in Dish Buddy Pk and are always here to assist you. Your satisfaction is important to us, and we are committed to resolving any genuine issues promptly and professionally.