Shipping policy

Shipping Policy – Dish Buddy Pk

Overview

At Dish Buddy Pk, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines how we process, ship, and deliver your orders.

1. Order Processing Time

  • Orders are processed within 1–2 business days after confirmation

  • Orders placed on weekends or public holidays will be processed on the next working day

  • You will receive a confirmation call or message before order dispatch (if applicable)

2. Delivery Time

  • Estimated delivery time is 3–5 business days across Pakistan

  • Delivery times may vary depending on your location

  • Remote areas may take slightly longer

3. Shipping Charges

  • Shipping charges may vary depending on promotions or order value

  • Any applicable delivery charges will be shown at checkout

4. Order Tracking

  • Once your order is shipped, you will be provided with a tracking ID

  • You can track your parcel through the courier’s tracking system

5. Delivery Delays

While we try our best to deliver on time, delays may occur due to:

  • Weather conditions

  • Courier service issues

  • Public holidays or unexpected situations

Dish Buddypk is not responsible for delays caused by third-party courier services.

6. Incorrect Address

  • Customers must provide a complete and accurate address

  • Dish Buddypk will not be responsible for delivery issues caused by incorrect or incomplete information

7. Failed Delivery Attempts

  • If the customer is unavailable at the time of delivery, the courier may attempt re-delivery

  • Failure to receive the parcel may result in order cancellation

8. Damaged or Open Parcel

If you receive a parcel that is:

  • Damaged

  • Opened or tampered with

Please record a video while opening and contact us immediately within 24–48 hours.

9. Contact Information

For any shipping-related questions, feel free to contact us:

We appreciate your trust in Dish Buddy Pk and are committed to delivering your orders with care and reliability.